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ITSM - Overview IT Service Management (ITSM) is a discipline for managing large-scale information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature: Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers. No one author, organization, or vendor owns the term "IT Service Management" and the origins of the phrase are unclear. ITSM is process-focused and in this sense has ties and common interests with the process improvement movement (e.g. TQM, Six Sigma, Business Process Management, CMMI). The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses on providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. ITSM is generally concerned with "back office" information technology for enterprises (businesses and organizations), not technology that is a company's primary product. For example, the process of writing computer software for sale, or designing a microprocessor is not the focus of the discipline, but the computer systems used by marketing and business development staff in software and hardware companies would be. Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers. In this respect, ITSM can be seen as analogous to an enterprise resource planning (ERP) discipline for IT - although its historical roots in IT operations may limit its applicability across other major IT activities, such as IT portfolio management and software engineering. We can offer a range of services to ensure the best solution to all client recruitment. Our flexible approach to service provision means tailored agreements to satisfy customers needs. Open Spaces can supply a range of experienced ITSM & IT professionals for the following specific technology products and skills areas: iWave Remedy Peregrine Assyst Tivoli - HP Openview WebSphere NetCool - Data Management Implementation Design Integration Architecture - Program and Project Management - Development - Support Information Technology Service Management is an approach that combines proven methods such as process management and known industry best practices, in the area of IT Service Management, to enable any organisation to deliver quality IT services that satisfy customer business needs and achieve performance targets specified within service level agreements. Within the fast paced and constantly changing business environment companies must now keep control of all aspects of their business, not only externally but internally to allow maximum flexibility and continuity. A major goal of ITSM is to create a service level agreement (SLA). this can be exemplified for example between the IT department and the actual business, it can also be designed and utilized as a very effective platform between suppliers and the business. Remedypeople.com can provide development professionals at all levels, and freelance Consultants that can make the implementation of ITSM less painful to all areas of a demanding business.
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